Job Description

Description The goal of the Americas Account Compliance team is to build seller trust by maintaining a consistent, high quality seller experience (SX) while also implementing effective controls to ensure regulatory and Amazon internal policy compliance. We are expanding our team and seeking a dynamic candidate to help manage our INFORM Consumers Act seller verification controls and obligations while maintaining an optimal SX as we grow. This role will report to the INFORM Program Manager and will support the program's efforts in maintaining effective controls for sellers as the program matures and develops. The Account Compliance Risk Manager will be responsible for ensuring that the INFORM process runs smoothly on a daily basis. The role also requires that program metrics be monitored regularly to proactively identify and resolve emerging issues with deep dives also being performed on occasion to investigate potential issues raised by stakeholders when the need arises. The role will work collaboratively with other related functions within Account Compliance, including SX/Derisking and Escalation verticals. Key job responsibilities - Collaborate with INFORM Program Manager and stakeholders to create a comprehensive strategy to increase automation and efficiency within the INFORM program. - Continuously monitor the health of the INFORM program by monitoring weekly metrics and observing and investigating any short-term trends that may be forming - Provide input as to the strategic direction of the program through observation and stakeholder feedback - Identify any recurring issues and own the problem solving process to both short-term mitigate and long-term resolve these issues - Trigger and oversee First Time Verification (FTV) workflow to identify new INFORM-eligible sellers and their tax status each week - Support INFORM-related internal reviews, such as internal audits and other assessments - Provide strategic guidance and subject matter expertise to cross-functional teams on all things related to INFORM About the team Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional. Basic Qualifications - Bachelor's degree or equivalent - 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent - Experience in program requirements definition, together with data and metrics leveraging to drive improvements - Combined 5+ years of KYC, INFORM Consumer Act, or other AML-related experience Preferred Qualifications - 3+ years of program or project management experience - Experience with research and investigation skills or equivalent - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Temporary work,

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