Job Description

Required Language
French, English

Employment Type
Full time

Contract Type
Permanent

Description

About Foundever ™??

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??

French Customer Service Agent - Backshift

We are currently recruiting for a French speaking Customer Support agent to join our shared team on the back shift. 

The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required.

The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels.

The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.  

We offer a good benefit package as below:

• 37.5 hours contact between 4pm and 1am Monday to Friday 
• Learning and Development courses
• Career opportunities within the account
• Monthly incentives

What you need to do in return? Well…you need to effectively use your excellent customer service skills for customer; assist them with their inquiries over the phone or by email; advise them on products and give the best resolution. We work on a fast paced environment and flexibility matters.

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role: 

Responsibilities and results:

• To respond to all customer enquires within given timescales, efficiently and effectively.

• To develop and maintain a full knowledge of client products and services.

• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.

• To deal with all correspondence as requested/required.

• Logging of all calls accurately and in line with procedure.

• Responsible for maintaining and updating all administration.

• To consult product manuals, to be able to advise customer of appropriate options/solutions.

• To meet minimum monitoring criteria

• To meet and exceed daily/weekly targets

Pre-recruitment experience, knowledge and skills required are:

• Fluent in English and French

• Experience of or aptitude for Customer Service.

• Good organisational skills.

• A minimum of 20 wpm on a keyboard.

• A working knowledge of MS Word / Excel

• Excellent communication skills and the ability to remain calm in all situations.

• Ability to work on own initiative and under pressure in order to achieve deadlines.

• ECDL qualification an advantage

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves!

Job Tags

Permanent employment, Full time, Contract work, Afternoon shift, Monday to Friday,

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