Job Description
Customer Success Manager (Remote - Los Angeles, CA)
Who We Are:
We are a leader in Indoor Intelligence, transforming workplace experiences with cutting-edge technology. Our flagship platform helps enterprises create seamless, connected environments for employees, partners, customers, and visitors. From intelligent mapping and analytics to on-device positioning, our solutions make workplaces more efficient, intuitive, and engaging.
We take pride in the positive impact we bring to our customers' daily lives, continuously pushing the boundaries of innovation to enhance workplace experiences.
The Technology:
Our platform leverages native mapping, analytics, and mobile app technologies to create a frictionless work environment. Key features include hot desk and room booking, indoor navigation with turn-by-turn directions, company-wide news feeds, a directory of colleagues and workplace amenities, and bookable experiences.
About the Role:
Are you passionate about helping customers succeed? Do you have a track record of driving adoption, expansion, and renewals in a SaaS or technology environment? If so, we want you on our team as a Customer Success Manager (CSM).
As a Customer Success Manager, you will play a critical role in ensuring customer satisfaction, success, and long-term engagement with our platform. You'll be responsible for driving product adoption, identifying growth opportunities, and maintaining high renewal rates. Your primary focus will be building strong relationships, understanding customer needs, and delivering exceptional value. This is a remote position based in the Los Angeles, California area.
Key Responsibilities:
Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and successful transition.
Adoption & Engagement: Monitor customer usage and engagement, proactively identifying opportunities to drive increased adoption and value.
Relationship Management: Build and nurture long-term relationships with key stakeholders, serving as a trusted advisor.
Product Expertise: Develop a deep understanding of our platform and how it benefits customers.
Strategic Account Planning: Collaborate with sales, product, and support teams to develop and execute account plans that drive success and growth.
Expansion Opportunities: Identify upsell and cross-sell opportunities, working closely with the sales team to maximize revenue.
Renewal Management: Proactively manage renewals by addressing concerns and demonstrating ongoing value.
Customer Advocacy: Encourage satisfied customers to share success stories and serve as references.
Feedback & Improvement: Collect and relay customer feedback to internal teams, advocating for product enhancements.
What We're Looking For:
Bachelor's degree in business, marketing, or a related field (MBA is a plus).
Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company.
Strong understanding of customer success principles and best practices.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Exceptional problem-solving and project management skills.
Self-motivated, results-driven, and able to work independently or collaboratively.
Experience with CRM software and customer success tools (e.g., HubSpot) is a plus.
Why Join Us?
If you're passionate about customer success and want to be part of an innovative company shaping the future of workplace experiences, we'd love to hear from you! We value diverse perspectives and are committed to fostering an inclusive work environment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Apply today and let's build something amazing together!
Employment Type: Full-Time
Salary: $ 52,000.00 139,000.00 Per Year
Job Tags
Full time, Remote work,